CCCSupport9
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Recent activity by CCCSupport9-
I got a new phone, what do I do to avoid sign-in issues?
If you got a new phone number and don’t have access to the phone you used to set up multi-factor authentication (MFA), you must update your settings. This also applies if you lost your phone or cha...
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How will my Biometric Information be used?
Biometric Information is only used to complete the transaction it was collected for, which may include identify verification and fraud prevention and analysis. Contact ID.me support by clicking o...
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What is Biometric Information?
Biometric Information is a form of data related to biometric characteristics which may be used to identify you. Biometric Information includes things like fingerprints, voiceprints, scans of a hand...
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Will my information be used by the government?
No, identity verification is only for educational purposes only. Contact ID.me support by clicking on this link.
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When a student encounters an error while in ID.me, what messages are displayed, and what actions are taken?
Any unsuccessful attempt will automatically present an option to re-attempt the last step or present the opportunity to enter a video chat with a Trusted Referee. Users will not be routed back to C...
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When a student creates or logs into their ID.me account and begins to verify their identity but the system times out before completing the transaction, does ID.me display a timeout message/page?
Yes, the timeout is 15 minutes from the latest point of activity, and a notification will be presented on screen. Users will be directed to the ID.me login page to initiate the session. Once they l...
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If I encounter issues during the ID Verification process, what support can I expect from ID.me?
ID.me is committed to assisting students throughout the verification process. If you face any challenges with the verification process, ID.me provides a 24x7 helpdesk service. This ensures that all...
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Why should I, as a student, consider using the ID.me Verification Solution?
The ID.me Verification Solution offers multiple benefits to students. Primarily, it ensures a higher level of security and authenticity in the application process, reducing the risk of identity the...
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How long does my ID.me verification last?
Once verified through ID.me, California Community College (CCC) students have an identity verification status of “verified” for one year from the date of their verification or until they change any...
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Does the information I provide to ID.me when verifying my identity have to match the information in my California Community College (CCC) student account?
Yes, you must use the same First Name, Middle Name, and Last Name, as well as the same Date of Birth and Address on your CCC student account. If you use a different Name, Date of Birth, or Address ...