Unknown Error with CCC Account

Jennifer Bennett

• July 21, 2026 19:41

I keep having to go through the process of verifying my identity through DMV to finalize my CCC account. Every time I do it, I get "unknown error" from the CCC website and I have to start all over again. I've done this at least a dozen times now through Microsoft Edge and Chrome with no success.

0

• 

  Francisco Zepeda Camacho

  • July 22, 2026 15:01

  Hi Jennifer,

  Thank you for reaching out. Since the "unknown error" keeps happening during the DMV identity verification phase, the issue is likely tied to the DMV Wallet system rather than the CCC Apply website itself. Because of this, our IT team cannot directly fix or bypass this step for you.To resolve this, you will need to contact the DMV technical support team directly. The DMV Wallet is primarily a self-service option. You can use the following DMV resources:

  • DMV Wallet Help Center (dmv.ca.gov/dmvwallet), which offers step-by-step guidance and FAQs.
  • mDL Assistant Chat for in-app support and live troubleshooting.
  • In-Person Support available at select DMV offices statewide.
  • You can also get help via a chatbot or live agent by selecting the "Ask DMV" tab displayed on every CA DMV website page (agents available Monday to Friday, 8 a.m. to 5 p.m. Pacific time).

  0
• 

  Youssranadem1

  • July 22, 2026 17:43

  Hello I’m having the same issue, after scanning the QR code on CCC it redirects and says “Unexpected Error” no matter how many different ways I try. DMV support says the QR code may be broken and we need to reach out to CCC.

  0

Please sign in to leave a comment.