Account Recovery: Not Sending Security Code + Email and Phone Number Update
Completed
I no longer have access to the email or phone number that my OpenCCC account was originally created with.
For context, it was created with my high school email and I have now graduated. I have attempted to log into my OpenCCC account several times to make this change, but the system is not sending the security code to my high school email. My high school's support team temporarily reactivated my high school email, but I am still not receiving the security code needed to access my account and my high school account will deactivate in the next few hours. It says, "Looks like we are having difficulties sending you a Security Code. Please contact support so we can help you with your account."
I have left 3 separate voicemails about this issue and sent an email but have not yet received a response. To clarify, I just need my account connected to my personal email and new phone number.
Thank you!
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Hello Everlyn,
I see that a Helpdesk Agent was able to assist you with your account recovery. Please let us know if you have any additional questions.
Thank you,
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