CCCApply Support Update: Improvements to Student Support Wait Times

During this peak application period for the Fall 2026 term, the CCC Technology Center is aware that some students have recently experienced wait times much longer than expected when contacting the CCCApply 24/7 student phone support. We understand the frustration this can cause for students and college staff, particularly because access to a CCCApply account is a critical step in the enrollment process.

To address this issue, our 24/7 student support partner has recently added six new Tier 1 agents and will deploy an additional seven newly-trained agents in the coming week. In addition, we have confirmed staffing plans for the next peak application period, which will include 35 dedicated agents supporting CCCApply phone assistance, the largest Tier 1 phone support team assigned to this service to date. Calling early in the day, from 7 am to noon Pacific time, results in the shortest wait time.

While average wait times in May were approximately 15–20 minutes, we recognize that some students experienced much longer delays. The Technology Center is actively monitoring support performance and working closely with our support partner to improve responsiveness and ensure students can access the assistance they need in a timely manner. Students can also email their support request to support@openccc.net. Agents typically respond to student support emails within 24 hours during peak application times.

We appreciate the patience of colleges, staff, and students as these improvements are implemented. Please continue to report concerns or trends related to student support experiences by emailing staffsupportccctc@openccc.zendesk.com. This allows us to address issues as quickly as possible.