Unable to create an account

Brian Phan

• May 23, 2026 21:51

When I apply for an account, I get the error

Account Exists

Our records show we already have an account associated with this profile information. Please click Forgot your password? button to start account recovery.  

When I try to go through the forgot password, it says I do not have an account

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  Francisco Zepeda Camacho

  • May 28, 2026 13:48

  Hi Brian,

  Thank you for reaching out. I see that a support ticket was already created for you and you were able to create your account. Please let us know if you have any further questions or concerns.

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