login issues

shuli mao

• May 02, 2025 07:29

I have created my account 6 month ago and now I am trying to login and the system says my password or email is wrong so I used " forgot my password " but its says I already have an account but the email associated to the account I do not recognize which is different as my edu mail. I am unable to recover my account.  

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  Tee

  • May 02, 2025 19:09

  Hi Shuli, 

  A helpdesk ticket has been created to assist you. Please check your email and contact the support number for assistance in recovering your account. 

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