"Username contains invalid character"

Fatima Blanco

• March 24, 2025 22:47

When I try to complete my account edits on my account (I need to update my address), it does not let me proceed or change it because it says, "Username contains invalid character." I do not see an option to change my username. 

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  CCCSupport2

  • March 24, 2025 23:26

  Hello Fatima,

  After speaking with you today, I was able to update your account for you. Please let us know if you have any additional questions.

  Thank you,

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  Zoey Wright

  • April 30, 2025 04:40

  Hi, I'm having the same problem with needing to change my address, but every time there is a "username contains invalid character" even though there's no username fill in.

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  Adam Howard

  • May 03, 2025 20:18
  • Edited

  Hello, I too am having the exact same problem, I tried to update my phone number but received the same error of invalid username.

   

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  CCCSupport2

  • May 12, 2025 15:34

  Hello Adam,

  I have created a support ticket for you and sent you an email. Please check your inbox and reach out to me at your earliest convenience.

  Thank you,

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  CCCSupport2

  • May 12, 2025 15:38

  Hello Alida,

  I have created a support ticket for you and sent you an email. Please check your inbox and reach out to me at your earliest convenience.

  Thank you,

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  CCCSupport2

  • May 12, 2025 15:41

  Hello Zoey,

  I have created a support ticket for you and sent you an email. Please check your inbox and reach out to me at your earliest convenience.

  Thank you,

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  Zoey Wright

  • May 12, 2025 16:34

  Hi, it worked! Thank you.

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  Aileen Sotelo Romero

  • May 13, 2025 00:23

  Hi, I am having the same issue, but with my last name. It won't let me add both of my last names. When I do change it, it just says "username invalid."

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