I keep getting "Your mobile number, email or password is not recognized by our system."

Darrell R Palmer

• January 06, 2025 22:14

I have reset my password to access my account (didn't use the account for a while), but now I keep getting the message "Your mobile number, email or password is not recognized by our system." I have no clue as to why this message is popping up less than 2-3 hours after I signed in. Please help

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  Tee

  • January 06, 2025 22:47

  Hi Darrell, 

  I checked your account and your email is good so I suspect the issue could be your password. Can you try resetting your password by following the steps below and let me know if you can sign in with either your phone or email address plus your new password.

  1.) Go to www.cccapply.org and type the name of the college and click 'Apply'

  2.) Click Sign In and enter your email address 

  3.) Select 'Forgot Password'

  4.) Select to send you a security code to your email

  5.) Locate the code in your email and click the link at the bottom to reset a new password for your account

   

   

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