System doesn't recognize my email or password

Luis Orlando Saenz

• May 15, 2024 05:16

I've been trying to log in but it shows me a message saying that my email or password are not recognized, so I changed my password and I successfully log in, but then when I log out and wanted to log in again with my new password, it shows me the same message, I changed my password 5 times and is always the same, once that I changed, I can successfully log in, but when I want to log in again, it shows me that the password is not recognized

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  CCCSupport2

  • May 15, 2024 15:50

  Hello Luis,

  I have identified multiple OpenCCC accounts for you, therefore the system is unable to determine which account you are trying to access. I have sent you an email providing you with additional information so please check your inbox.

  Thank you,

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  Katie Garvey

  • March 18, 2025 19:01

  I am having the same problem as Luis and wondering if the cause is the same. Can you assist CCCSupport2?

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  Aaliah Mora

  • March 27, 2025 21:38

  I am having the same problem. I log in but it displays the same message: that my "email or password are not recognized." So, I reset my password which then I'm able to log in, but when I log out and try logging in again, it shows me the same message. I've gone through this process various times, and keep the password as similar as I can to the others (because it doesn't allow for the password to be the same as the previous) however it states that the password is not recognized. How do I fix this? 

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  CCCSupport2

  • March 31, 2025 16:30

  Hello Katie and Aaliah,

  I see your OpenCCC accounts have been resolved. Please let us know if you have any additional questions. You can also receive assistance from our Helpdesk where agents are staffed 24 hours a day at 877-247-4836.

  Thank you,

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  hokyeonghwang

  • April 01, 2025 05:41
  • Edited

  Hello, I’m struggling with the same issue. It keeps saying ‘ Your mobile number, email or password is not recognized by our system.
  Need Help? ‘ And I already changed my password once, and can’t access to the Cerritos college login.
  Can you please help solve this problem?

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